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All products are FINAL SALE, however, if in the event you are unsatisfied with the quality or detect a defect, please email us to initiate a request for a refund.

If a refund is issued, please allow up to ten (10) business days from the date we receive your item for your return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card issuer's policies. You will receive an email notification once your refund has been processed.

This policy is only applicable to products purchased on our website www.mellowhouse.ca. If you wish to be refunded for a Mellow House product from a third party vendor, their store's policies apply.

Orders are typically processed and shipped within 3-5 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary.

We offer FREE LOCAL delivery in Calgary. Local deliveries can be expected within 7-10 business days of order. Customers will receive a text message or email within 48 hours of purchase, to indicate a more precise delivery date and time.

Shipping rates are calculated at checkout based on your location and the weight of your order. We offer standard and expedited domestic shipments. We currently ship just within Canada. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on our website or directly with the carrier. While we strive to ensure prompt delivery, please note that shipping times may be affected by unforeseen circumstances such as weather delays or carrier issues. We appreciate your understanding in such situations. You can check the status of your order and track your shipment by logging into your account on our website or contacting our customer service team at customercare@mellowhouse.ca